You are entitled to expect and receive high quality services in public hospitals. The Public Hospital Patient Charter promotes a partnership between you and the health service staff. Your full rights and responsibilities are outlined at http://patientcharter.health.vic.gov.au
The following is an example of what’s contained in the charter:
Your Rights
You have the right to:
A wide range of public hospital services
- Treatment based on medical need regardless of your ability to pay or your health insurance status
- Choose whether you wish to have treatment as a public or private patient
- Treatment and care in a safe environment
- If necessary, to have access to an accredited interpreter
- Service provided in a culturally sensitive way
- Participate in making decisions about your treatment and care
- Participate in decisions and receive information about your discharge
- Information about which hospital staff will provide your care
- Information about your health care and, if you wish, a second medical opinion
- Access to your health records and confidentiality for your personal information
- Treatment with respect, dignity and consideration for privacy
- Information on steps the hospital takes to improve the quality of care
- An opportunity to discuss and questions or complaints you may have concerning your stay in hospital
- Make a complaint to an independent complaints department
Your Responsibilities
You have the responsibility to:
Work with your treating team by providing relevant information about your health and circumstances that may influence your treatment, recovery or stay in hospital.
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