Robinvale District Health Services take pride in providing high quality services to its customers. To maintain optimal service, we welcome complaints on matters that seem less than satisfactory. Your personal guarantee is that your complaint will be fully investigated and treated with the utmost confidentiality. Written complaints are the best option to be fair to all parties concerned. A written complaint on resolution to the identified problem will be answered in writing to the person concerned.
When making a complaint, it is best to try and resolve the problem directly with the individual/s concerned. Other people to make contact with are the nurse in charge of shift, charge nurse, director of nursing/chief executive officer or the local medical officer. You can also file a complaint with the following external agencies:
The Public Advocate & Guardianship Board: A person appointed by law to assist and advice people with disabilities.
221 Drummond St
Carlton 3053
Telephone: (03) 9660 1144
The Legal Aid Commission of Victoria: This commission gives free legal advice and may provide legal representation if you are unable to pay for a private solicitor.
179 Queen St
Melbourne 3000
Telephone: (03) 9607 0234
The Ombudsman: The Ombudsman investigates complaints about government departments and agencies.
440 Queen St
Melbourne 3000
Telephone: (03) 9670 7151
The Office of the Health Services Commissioner: This office investigates complaints directly related to health service delivery.
6/440 Collins St
Melbourne 3000
Telephone: (03) 9616 8211
Assistance in contacting these agencies is available on request from our staff.
If you wish to complain to Robinvale District Health Services, you may use this complaint form: (link to form)
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