Feedback

Robinvale District health Services is widely recognised for its high quality services.

Your feedback in the form of compliments, suggestions and complaints is highly valued and allows us to further improve our services to the community.

Compliments and suggestions can be made by talking to our staff, filling out the forms provided in our facilities or by emailing us at:info@rdhs.com.au

Making a complaint

If our services have not met your expectations, we encourage you to discuss your concerns with the Supervisor of the relevant area. Often situations can be improved very quickly once we are made aware of the area of concern.

If you do not think that a satisfactory resolution has been reached or you would like to lodge a complaint in writing , Complaints forms are available throughout our or you can write a letter to the Chief Executive Officer at:
PO Box 376
Robinvale VIC 3549
or by email to: info@rdhs.com.au

Complaint Resolution Process

Complaint is received
Complaint is registered
CEO is notified
Interim acknowledgement advice to complainant
Complaint investigated
Appropriate action is taken
Outcome is recorded
Complainant is advised of resolution

If you feel that your complaint with RDHS has not been resolved to your satisfaction, you have the right to lodge a complaint with:

Health Services Commissioner
(Complaints and Information)
Toll Free: 1800 136 066 or write to:
30th Floor, 570 Bourke Street
Melbourne. 3000 Victoria, Australia

Aged Care Complaints Investigation Scheme
Toll free: 1800 550 552 or in writing to:
C/- Department of Health and Ageing
GPO Box 9848, Melbourne VIC 3001